Client Service Specialist

Job Description:

Duke Energy is currently seeking a reliable and confident Client Service Specialist to join our team in Jacksonville, Florida. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients and ensure that their needs are met in a timely and efficient manner.

Responsibilities:- Serve as the primary point of contact for clients, addressing their inquiries and concerns through phone, email, and in-person communication- Maintain accurate and up-to-date client records in our database system- Collaborate with internal teams to ensure that client requests are fulfilled in a timely manner- Assist in resolving any client issues or complaints to ensure client satisfaction- Utilize decision-making and critical thinking skills to assess complex client situations and provide appropriate solutions- Conduct research and analysis to support client requests and inquiries- Participate in training sessions to stay updated on industry trends and best practices- Meet daily and weekly performance metrics to ensure high-quality service delivery

Requirements:- Minimum of 3 years of experience in a client service or customer-facing role- Excellent communication and interpersonal skills- Strong organizational and time management abilities- Ability to work effectively in a fast-paced and dynamic environment- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent required; Bachelor's degree preferred- Ability to work evenings and weekends as needed

Benefits:- Paid overtime opportunities- Company-provided equipment for remote work- Gym membership subsidy - Opportunities for career advancement within the company

Equal Opportunity Statement:Duke Energy is an equal opportunity employer and is committed to promoting a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we invite you to apply for the Client Service Specialist position at Duke Energy in Jacksonville, Florida. The deadline to apply is June 12, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.