As a Client Service Specialist at Lear in Austin, Texas, you will play a crucial role in ensuring high levels of customer satisfaction and retention. You will be responsible for managing client accounts, addressing inquiries and concerns, and providing solutions to client issues.
Responsibilities:- Build and maintain strong relationships with clients to understand their needs and preferences- Proactively communicate with clients to provide updates on products or services- Collaborate with internal teams to address client issues and ensure timely resolution- Identify opportunities for upselling or cross-selling products or services to clients- Prepare reports on client feedback and satisfaction levels- Stay up-to-date on industry trends and market developments to provide clients with relevant information- Attend client meetings, conferences, and events as needed
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Minimum of 4 years of experience in client services or account management- Strong communication and interpersonal skills- Ability to work well under pressure and meet tight deadlines- Passionate and motivated individual with a high level of creativity and innovation- Proven track record of successful client relationship management- Knowledge of CRM software and Microsoft Office suite- Willingness to travel occasionally for client meetings
Benefits:- Travel and spending expenses covered- Free food provided during work hours- Paid Time Off (PTO) for vacation and personal days
Working environment:At Lear, you will be part of a dynamic and innovative team where technology is harnessed to drive efficiency and excellence. You will have access to cutting-edge tools and resources to support your work and professional growth.
Equal Opportunity Statement:Lear is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: May 24, 2024
If you are a passionate and motivated individual with a knack for client service and a creative mindset, we invite you to apply for the Client Service Specialist position at Lear in Austin, Texas. Join us in shaping the future of customer service and making a positive impact on the lives of our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
