Client Service Specialist Ii

Job summary
Client Service Specialist IIPositive impact on clientsStrong ability to learn and make decisions
Job seniority: associate level
Responsibilities
• Collaborating with client facing roles• Communicating with internal clients regarding special timing requests and routine employee data• Providing consolidated, timely, and complete reporting• Reviewing and analyzing data for reasonability and accuracy• Recognizing and resolving unusual or complex situations• Assisting and supporting work queues managed by the traditional CSS role
Requirements
• High school diploma or equivalent with 2+ years of related work experience• Preferred experience with retirement products• Strong written and verbal communication skills• Ability to work independently and in a team environment• Understanding of accounting and recordkeeping systems• Knowledge of PC applications such as Express, IBPM, and Salesforce• Knowledge of plan and contract documents, manuals, procedures, and Company products and services