Details:
URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title: Spanish Speaking Communication Services Representative
Start Date: 06/03/2024
Location: New York, NY.
Rate of Pay: $17.50
JOB DETAILS:
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
Educates clients on managed care.
Assesses client's health care needs and assists clients in choosing a health plan.
Maintains updated knowledge of the New York Project.
Assists clients in enrolling/disenrolling in health plans.
Receives and sorts enrollment/disenrollment forms.
Reviews enrollment forms for accuracy and completeness.
Processes enrollment/disenrollment forms.
Sends necessary letters to clients.
Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
Performs managed care education and enrollment services when call volume warrants.
Assists or performs mailroom functions, when assigned.
Meets all standards established for this position as outlined in the attached performance criteria.
Performs other duties as may be assigned by the Call Center Supervisor or management.
REQUIREMENTS:
EDUCATION/EXPERIENCE : College degree or equivalent experience
Knowledge of the community to be served
Experience making presentations to groups
Ability to follow directions; ability to handle pressure
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently.
Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word.
Preferred qualifications include two years of human services experience; or experience dealing with the public; and fluency in commonly spoken languages.
Job Requirements
Details:
URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title: Spanish Speaking Communication Services Representative
Start Date: 06/03/2024
Location: New York, NY.
Rate of Pay: $17.50
JOB DETAILS: Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
Educates clients on managed care.
Assesses client's health care needs and assists clients in choosing a health plan.
Maintains updated knowledge of the New York Project.
Assists clients in enrolling/disenrolling in health plans.
Receives and sorts enrollment/disenrollment forms.
Reviews enrollment forms for accuracy and completeness.
Processes enrollment/disenrollment forms.
Sends necessary letters to clients.
Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
Performs managed care education and enrollment services when call volume warrants.
Assists or performs mailroom functions, when assigned.
Meets all standards established for this position as outlined in the attached performance criteria.
Performs other duties as may be assigned by the Call Center Supervisor or management.
REQUIREMENTS:
EDUCATION/EXPERIENCE : College degree or equivalent experience
Knowledge of the community to be served
Experience making presentations to groups
Ability to follow directions; ability to handle pressure
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently.
Computer Literacy required proficient in Microsoft Office Applications as Excel, Power Point, and Word.
Preferred qualifications include two years of human services experience; or experience dealing with the public; and fluency in commonly spoken languages.
