Job Description:We are currently seeking a Client Service Representative to join our team at Fidelity National Financial in Houston, Texas. As a Client Service Representative, you will be responsible for providing excellent customer service to our clients, managing their accounts, and addressing any inquiries they may have. This role requires a high level of independence, resourcefulness, cooperation, and creativity to effectively meet clients' needs and exceed their expectations.
Responsibilities:- Serve as the primary point of contact for clients, handling all communications and inquiries in a timely and professional manner- Manage client accounts, ensuring accuracy and efficiency in processing transactions and maintaining records- Provide personalized assistance to clients, offering solutions to their financial needs and goals- Collaborate with internal teams to coordinate client requests and ensure seamless service delivery- Conduct regular follow-ups with clients to build strong relationships and identify opportunities for additional services- Stay informed about financial products and services to effectively educate clients and provide recommendations based on their needs- Analyze client feedback and suggest improvements to enhance the overall client experience
Requirements:- Bachelor's degree in Finance, Business, or related field- 4+ years of experience in a client service or financial services role- Proficient in Microsoft Office Suite and CRM software- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and collaborate with a team- Demonstrated resourcefulness and creativity in finding solutions- Knowledge of financial products and services preferred
Benefits:- Medical coverage- Travel and spending expenses- Employee discounts
Working Environment:Join our dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. At Fidelity National Financial, you will have the opportunity to grow professionally and contribute to a collaborative and supportive work culture.
Deadline to Apply:May 17, 2024
Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
