Client Service Officer - Remote Work

Job Description:

Supervalu, a leading grocery retail company based in New York City, is seeking a talented Client Service Officer to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home while still making a meaningful impact on our clients and business.

Responsibilities:- Provide exceptional customer service to clients through various communication channels, including phone, email, and chat- Build and maintain strong relationships with clients, ensuring their needs are met in a timely and professional manner- Handle client inquiries, resolve issues, and escalate complex cases to the appropriate team members- Collaborate with internal teams to ensure seamless client experience and service delivery- Maintain accurate and up-to-date client records and information in our CRM system- Assist in creating and implementing client service strategies to improve overall client satisfaction and retention- Monitor client feedback and trends, providing insights and recommendations for improvement

Requirements:- Bachelor's degree in a related field- 4 years of experience in client service or a similar role- Energetic and resilient personality traits- Strong people management and time management skills- Excellent communication and interpersonal skills- Proven ability to multitask and prioritize tasks effectively- Proficiency in CRM systems and Microsoft Office suite- Ability to work independently and collaboratively in a remote environment- Availability to work part-time hours with flexibility to adjust schedule as needed

Benefits:- Paid sick leave- Free food- Paid overtime opportunities- Opportunity to work in a supportive and inclusive working environment- Cultivate leaders who foster inclusivity and mentorship.

Deadline to apply: June 10, 2024

Equal Opportunity Statement:Supervalu is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, veteran status, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.