Job Description:Graybar Electric is seeking a dedicated and independent Client Service Officer to join our team in Philadelphia, Pennsylvania. As an Entry Level professional, this role offers an exciting opportunity to grow and develop within our organization. The Client Service Officer will be responsible for providing exceptional customer service to our clients and supporting the overall success of our business.
Responsibilities:1. Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.2. Collaborate with internal teams to ensure client needs are met and deliver high-quality service.3. Maintain accurate and up-to-date client records in our database.4. Provide support in processing orders, invoices, and returns.5. Assist in developing and implementing strategies to enhance client satisfaction and retention.6. Identify opportunities for upselling or cross-selling products and services to clients.
Requirements:1. Bachelor's degree in Business Administration, Marketing, or related field.2. 1 year of experience in customer service or a related role.3. Strong problem-solving and decision-making skills.4. Excellent communication and interpersonal abilities.5. Proficiency in Microsoft Office Suite and CRM software.6. Ability to work independently and prioritize tasks effectively.
Personality Traits:- Dedicated: Demonstrates a strong commitment to providing exceptional service to clients.- Independent: Capable of working autonomously and taking initiative to resolve issues.
Soft Skills:- Problem-solving: Ability to analyze situations, identify solutions, and implement effective strategies.- Decision-making: Capacity to make sound judgments and take decisive action.
Benefits:- Life insurance- Company equipment- Employee discounts
Working Environment:At Graybar Electric, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. We believe in supporting our employees in their professional development and providing a positive work environment where they can thrive.
Equal Opportunity Statement:Graybar Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: May 24, 2024
If you have a passion for delivering exceptional customer service and are looking to launch your career with a dynamic and innovative company, we encourage you to apply for the Client Service Officer position at Graybar Electric in Philadelphia, Pennsylvania. We look forward to welcoming a talented and driven individual to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
