Job Description:
As a Client Service Manager at Airgas, your primary responsibility will be to manage and maintain relationships with our clients in the Seattle, Washington area. You will work from home and will be responsible for providing exceptional customer service, resolving client inquiries and issues, and ensuring overall client satisfaction. You will be the main point of contact for clients, facilitating communication between the client and internal teams, and will be responsible for ensuring that all client needs are met in a timely and efficient manner.
Responsibilities:- Serve as the primary point of contact for clients, managing client accounts and maintaining relationships- Develop a deep understanding of client needs and provide tailored solutions to meet those needs- Work closely with internal teams to coordinate client requests and ensure timely delivery of services- Proactively identify opportunities for upselling or cross-selling additional services to clients- Monitor client satisfaction and address any issues or concerns that may arise- Provide regular updates and reports to management on client accounts- Stay up-to-date on industry trends and client needs to inform business strategy
Requirements:- Bachelor's degree in Business Administration or related field- 5 years of experience in client services or account management- Motivated and energetic personality- Strong interpersonal skills and ability to effectively manage relationships with clients- Ability to adapt to changing client needs and work in a fast-paced environment- Excellent communication skills, both verbal and written- Experience with CRM software is a plus- Previous experience in people management is preferred
Benefits:- Company transportation- Joining Bonus- Travel & spending expenses
Working Environment:At Airgas, we strive to pursue excellence in every endeavor and set a high standard for achievement. As a Client Service Manager, you will be expected to uphold these values and deliver exceptional service to our clients.
Equal Opportunity Statement:Airgas is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
