Masco is seeking a dedicated and experienced Client Service Manager to join our team in San Antonio, Texas. This is a part-time, work-from-home position with a seniority level of mid-to-senior. The ideal candidate will have at least 8 years of experience in client service management.
The Client Service Manager will be responsible for managing relationships with existing clients, ensuring their needs are met and addressing any concerns or issues that may arise. They will also be responsible for identifying opportunities for upselling or cross-selling our products and services.
Responsibilities:- Develop and maintain strong relationships with clients- Respond promptly to client inquiries and resolve any issues in a timely manner- Identify opportunities for upselling or cross-selling- Collaborate with internal teams to ensure client needs are met- Track and analyze client data to identify trends and opportunities for improvement- Negotiate contracts and agreements with clients- Provide regular reports on client metrics and performance
Requirements:- Bachelor's degree in Business Administration or a related field- At least 8 years of experience in client service management- Proven track record of meeting and exceeding client expectations- Excellent communication and negotiation skills- Strong analytical skills and attention to detail- Driven and confident personality traits- Ability to work independently and manage multiple projects simultaneously
Benefits:- Free accommodation- Medical coverage- Parental leave
Working environment:At Masco, we empower our employees to take ownership and make impactful decisions. We believe in providing a supportive and inclusive work environment where employees can thrive and grow in their careers.
Deadline to apply: ********
Equal opportunity statement:Masco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
