Job Description:
Ball, a leading company in Los Angeles, California, is seeking a dedicated and hardworking Client Service Manager to work from home on a part-time basis. As a Mid-to-Senior Level professional with at least 6 years of experience in client service or account management, you will be responsible for establishing and maintaining relationships with clients to ensure their satisfaction and retention.
Responsibilities:- Manage a portfolio of clients, serving as their main point of contact for all inquiries and requests- Understand each client's unique needs and preferences to provide personalized service and support- Coordinate with internal teams to address client issues and resolve any challenges that may arise- Regularly communicate with clients to provide updates on projects, services, and products- Identify opportunities for upselling or cross-selling additional products or services to existing clients- Track and analyze client satisfaction and feedback to continuously improve service delivery
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven experience in client service, account management, or sales- Excellent communication and interpersonal skills- Strong attention to detail and organizational abilities- Effective presentation skills to convey information clearly and persuasively- Ability to work independently and prioritize tasks effectively- Proficiency in CRM software and Microsoft Office suite- Previous experience working from home is a plus
Benefits:- Company-provided equipment for remote work- Dental insurance coverage for you and your dependents- Joining bonus upon successful onboarding
Working Environment:At Ball, we encourage curiosity and questioning to fuel innovation and growth. Our team thrives in a collaborative and supportive environment where everyone's ideas are valued and respected. As a Client Service Manager, you will have the opportunity to make a direct impact on our clients' satisfaction and success.
Deadline to Apply:June 12, 2024
Equal Opportunity Statement:Ball is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
