Job Description:
S&P Global, a leading financial services company, is seeking a driven and reliable Client Service Manager to join our team in San Jose, California. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in client service management.
Responsibilities:- Build and maintain strong relationships with clients, ensuring their needs are met and issues are resolved in a timely manner- Serve as the main point of contact for clients, providing guidance and support on all aspects of our products and services- Collaborate with internal teams to deliver solutions that meet client expectations and drive business growth- Develop and implement strategies to improve client satisfaction and retention rates- Monitor key performance indicators and report on client feedback and trends- Identify opportunities for upselling and cross-selling to existing clients- Take a proactive approach to prevent and mitigate client escalations- Stay up-to-date on industry trends and best practices to continuously improve client service
Requirements:- Bachelor's degree in Business Administration or a related field- Proven track record in client service management, with a minimum of 8 years of experience- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Demonstrated ability to work effectively in a team environment- Ability to persuade and negotiate with clients to achieve mutually beneficial outcomes- Proficiency in Microsoft Office suite and CRM software- Experience in the financial services industry is a plus
Personality Traits:- Driven to exceed client expectations and achieve company goals- Reliable and dedicated to providing high-quality service
Soft Skills:- Cooperation to work effectively with internal and external stakeholders- Persuasion to influence client decision-making and drive business outcomes
Benefits:- Visa sponsorship for eligible candidates- Life insurance coverage- Company-provided equipment for remote work
Working Environment:At S&P Global, we offer a dynamic workplace that values teamwork, innovation, and shared success. Our culture encourages collaboration and creativity to drive continuous improvement and deliver exceptional service to our clients.
Equal Opportunity Statement:S&P Global is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
Deadline to Apply:May 15, 2024
We look forward to receiving applications from qualified candidates who are passionate about client service and are ready to contribute to our success at S&P Global. Apply now to join our team in San Jose, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
