Client Service Associate - Remote Work

The Client Service Associate at Publix Super Markets is a crucial role that contributes to the overall success of the company by providing excellent customer service remotely from Houston, Texas. This part-time, associate-level position requires at least 4 years of experience in a similar role.

Responsibilities:1. Manage client inquiries and provide timely and accurate responses via phone, email, and chat.2. Maintain client records and update information as needed.3. Assist clients with account management and troubleshooting technical issues.4. Collaborate with internal teams to ensure smooth communication and resolution of client concerns.5. Analyze client feedback and make recommendations for improvement.6. Assist in the development and implementation of client service strategies.7. Stay up-to-date on industry trends and best practices in client service.

Requirements:1. Resourceful and motivated individual with excellent communication skills.2. Strong time management and strategic planning abilities.3. Proficiency in Microsoft Office and CRM software.4. Ability to work remotely and independently.5. Experience in a client service role preferred.

Benefits:1. Company transportation provided for remote work.2. Disability insurance coverage.3. Employee discounts on Publix products.

Working Environment:At Publix Super Markets, employees flourish in a culture that embraces change and responds resiliently to challenges. The company values innovation, collaboration, and a commitment to excellence in client service.

Deadline to Apply:Interested candidates must submit their applications by May 14, 2024.

Equal Opportunity Statement:Publix Super Markets is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.