Client Service Associate

Job summary
Join our team as a Client Service AssociateEnsure exceptional client experiences and provide essential supportMake a positive impact on our clients' journey with us
Job seniority: associate level
Responsibilities
• Actively engage with clients• Confirm appointments• Follow up with past and potential clients• Distribute marketing materials• Keep clients engaged during wait times• Provide essential support to clients• Build strong relationships with clients• Ensure exceptional client experiences• Make a positive impact on clients' journey• Learn and grow in a customer-focused role
Requirements
• Strong interpersonal and communication skills• Experience in a fast-paced retail environment• Basic computer proficiency and ability to troubleshoot• Prior customer service or sales experience preferred, but not required• Willingness to learn and grow in a customer-focused role• Strong relationship-building skills• Excellent communication skills• Ability to provide essential support to clients• Ability to keep clients engaged during wait times• Ability to confirm appointments with clients
Key Skills Needed
• Strong interpersonal and communication skills• Experience in a fast-paced retail environment• Basic computer proficiency and ability to troubleshoot• Prior customer service or sales experience
Benefits
• Corporate discount program• Opportunities for advancement within the organization or as a tax pro• Tax preparation training• Continuing tax education• And More!