Client Service Assistant - Remote Work

Job Description:

As a Client Service Assistant at Microsoft, you will be responsible for providing remote support to clients based in Fort Worth, Texas. This role requires a high level of professionalism, excellent communication skills, and the ability to work independently.

Responsibilities:- Communicate with clients via phone, email, and chat to address any inquiries or issues they may have- Research solutions to client problems and provide timely and accurate responses- Assist in managing client accounts, including updating contact information and processing payments- Collaborate with internal teams to ensure client satisfaction and resolve any escalations- Maintain detailed records of client interactions and follow up as needed- Assist in training new client service team members as needed

Requirements:- 2 years of experience in a client service or customer service role- Reliable and able to work independently- Strong decision-making skills and ability to conduct thorough research- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office suite and CRM software- Associate's degree in business administration or related field preferred

Benefits:- Relocation allowance for eligible candidates- Paid Time Off (PTO) and Paid sick leave- Opportunities for career growth and development within Microsoft

Working Environment:At Microsoft, we uphold the highest standards of ethical conduct and integrity. We pride ourselves on creating a diverse and inclusive workplace where all employees feel valued and respected.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.