Job Description:
We are looking for a Client Relations Specialist to join our team at Interpublic Group. This is a remote work position based in San Francisco, California. As an Associate-level role, we require at least 2 years of experience in a client-facing role. The Client Relations Specialist will be responsible for building and maintaining strong relationships with clients to ensure customer satisfaction and retention.
Responsibilities:- Communicate with clients to understand their needs and provide solutions- Serve as the main point of contact for client inquiries and concerns- Develop and implement strategies to improve client retention and satisfaction- Collaborate with internal teams to ensure client objectives are met- Monitor and analyze client feedback to identify areas for improvement- Prepare reports and presentations on client performance metrics- Stay up-to-date on industry trends and competitor activities- Assist in the onboarding of new clients and provide ongoing support
Requirements:- Confident and resourceful personality traits- Strong adaptability and emotional intelligence- Excellent communication and interpersonal skills- Proven experience in a client relations role- Bachelor's degree in Marketing, Business, or related field- Ability to work independently and manage time effectively- Proficiency in Microsoft Office and CRM software
Benefits:- Relocation allowance for eligible candidates- Parental leave options- Paid overtime opportunities- Professional development and training programs
Working Environment:At Interpublic Group, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and diversity. We provide a supportive and inclusive work environment where everyone has the opportunity to grow and succeed.
Deadline to Apply:Please submit your application by May 11, 2024. We look forward to reviewing your qualifications and discussing how you can contribute to our team.
Equal Opportunity Statement:Interpublic Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
