Job Description:
CMS Energy is seeking a dynamic and enthusiastic Client Relations Manager to join our team in Phoenix, Arizona. As a Client Relations Manager, you will be responsible for maintaining and enhancing relationships with our clients, ensuring their satisfaction and retention. You will serve as the primary point of contact for clients, addressing any issues or concerns they may have and proactively seeking opportunities to add value to their experience with our company.
Responsibilities:- Develop and maintain strong relationships with clients, understanding their needs and preferences- Serve as the primary point of contact for client inquiries, issues, and feedback- Work closely with internal teams to ensure timely resolution of client concerns- Proactively seek opportunities to upsell or cross-sell products and services to existing clients- Conduct regular check-ins with clients to gather feedback and assess satisfaction levels- Identify trends or patterns in client feedback to improve overall client experience- Collaborate with marketing and sales teams to develop client retention strategies- Monitor client retention rates and take corrective actions as needed- Prepare reports and presentations to update senior management on client relations activities
Requirements:- Bachelor's degree in Business Administration or related field- At least 5 years of experience in client relations or account management- Excellent communication and interpersonal skills- Energetic and motivated personality- Strong attention to detail and research skills- Proven ability to build and maintain client relationships- Familiarity with CRM software and tools- Experience working in a fast-paced environment- Ability to work independently and collaboratively with a team
Benefits:- Paid sick leave- Company transportation- Employee discounts- Opportunities for career growth and development
Working Environment:At CMS Energy, we believe in building strong connections with our clients and treating colleagues like an extended family. We foster a supportive and collaborative work environment where everyone is encouraged to share ideas and work together towards common goals.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:CMS Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
