Position Description Operations Clerk The Operations Clerk is responsible for administrative, order creation, and scheduling duties to support daily terminal operations. The Ops Clerk will report to the Customer Service Supervisor and will support a liquid storage terminal, which stores bulk liquids and loads/unloads trucks, railcars, barges and vessels. These position's duties will include, but are not limited to:
Provide detailed information to customers related to inventory, scheduling, billing, resolving escalated issues, and maintain a positive relationships with customers.Maintain dock schedule for marine movements.Handle customer inquiries, complaints, and orders through phone, email, Teams.Communicate and create order paperwork to support field operations.Consult and communicate with local staff related to available inventories and routing for fulfilling of orders.Review and resolve basic issues with an order request. Escalate significant issues to customer service and/or management for resolution.Manage truck driver accounts and Bill Of Lading support as needed.Enter orders and receipts of shipments in the Company systems to ensure accurate tracking, customer invoicing, and terminal inventories.Perform daily railcar switch requests with Class 1 RailroadsAssist with tracking operational metrics.Crosstrain and teammates as needed.May serve as reception for visitors.Order office supplies and maintain inventory.
Position Requirements EXPERIENCE/EDUCATION:
A high school diploma, GED or equivalent experience in a clerical/administrative role.1-3 years of experience in a clerical capacity performing data entry, customer service, accounting, scheduling, general office or similar duties.Excellent communication skills and problem-solving abilities.Exposure to inventory accounting, logistics, scheduling and clerical/dispatcher duties.Accomplished in Word and Excel applications.Good attention to detail and be good with numbers.PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hearEmployee must meet physical requirements including, but not limited to, walking, kneeling, crouching, climbing up/down ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting and/or moving up to 20 poundsSpecific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focusMust have manual dexterity to operate equipment including, but not limited to, computers, telephones, 2-way radios and calculatorsMust be able to sit for extended periods of timeMay be required to stand for extended periods of timeWORKING CONDITIONS:
Must be willing and able to work occasional off hours and weekend and holidays as the schedule dictatesMust be able to work under pressure to meet deadlines EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
