Clerk

Clerk 3 Location Ashland, KY : JOB SUMMARY Assists the case management department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality. DUTIES AND ESSENTIAL FUNCTIONS Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning and paperwork processing are done in a professional and efficient manner. Orders supplies and maintains working order of equipment to support the CM team. Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary. Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual. Delivers the following regulatory notices to patients as directed by the case managers: the follow up copy of the Important Messaged from Medicare (IM) and Medicare Outpatient Observation Notice (MOON). Assists the Payer Communication Specialists with utilization review follow up. Maintains organized work area for optimal efficiency. EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS Minimum requirement: High School Diploma or GED. Must be able to type 35 CWPM. Preferred qualifications: One year healthcare related experience WORKING ENVIRONMENT Works indoors in an office/clinic setting The noise level is usually moderate PHYSICAL DEMANDS Constantly required to maintain a stationary position behind a computer. Frequently required to move about inside the department. Constantly required to communicate telephonically and face to face with colleagues and customers. Constantly required to operate a computer and telephone. Constantly required to lift and/or move up to 10 pounds. Frequently required to lift and/or move up to 25 pounds. Occasionally required to lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception Location: King's Daughters · Case Management Schedule: Full Time, Days