Claims Customer Care Specialist

Job summary
Claims Customer Care Specialist positionProvide customer service and support for claims processWork in a collaborative team environment
Job seniority: entry level
Responsibilities
• Explain the claim process to customers• Maintain a connection with the customer and meet their expectations• Serve customers with empathy and compassion• Provide information and answer inquiries on claim status• Obtain and provide necessary file information• Process claims payments• Schedule auto and/or property inspections• Assist with rental car as needed• Receive and route incoming calls and correspondence• Document all actions taken into the claim
Requirements
• High school diploma or GED• 1 year of customer service experience preferred• Desire to make a difference through compassionate customer service• Ability to work independently or on a team• Proficiency in Microsoft Office Suite• Organizational and multitasking skills• Clear and professional communication• Bilingualism or military experience a plus• Not available in California, Alaska, Hawaii or Puerto Rico
Key Skills Needed
• Customer service• Communication• Organization• Multitasking
Benefits
• Compensation: $17.50/hr• Paid training• Internet reimbursement• Technology equipment provided• Competitive paid time off bank• Tuition reimbursement• Health insurance plan• 401K match and pension plan• Volunteer opportunities + matching donations