1. Develop and execute the clinical operations strategies. 2. Develop and execute the member experience and clinical safety strategies. 3. Supervises Associate Chief Clinical Operations Officer-- Clinical Services and Associate Chief Clinical Operations Office - Member Experience and Patient Safety. This includes accountability for the planning, development, implementation, and ongoing supervision of all clinical managers and associated staff, including but not limited to the ambulatory clinics of Surgical and Medical Specialties, Acute Care, Internal Medicine, Obstetrics and Gynecology, Pediatrics, Care Management, Ophthalmology, Dermatology, Clinical Support Services (Call Center and Central Reception), Student Health/Athletic Medicine, Nutrition, Allergy and Immunization, Endoscopy unit, Infusion and Medication Center, Infirmary, Diagnostic Imaging, Physical Therapy services, and Lab, as well as member services and HIM, patient safety, regulatory operations, and infection control. 4. Develop and oversee operational plans, budget, staffing, and equipment requests. 5. Ensure regulatory operational compliance for all licensed and certified units. 6. Design strategic planning, including facilities planning for new clinical programming, marketing, communications, (internally and externally) community outreach, and organizational development. Responsible for the direction of patient and staff education. Assesses educational programming regularly to ensure it is in alignment with strategic initiatives. 7. Oversees the development of the nursing role at Yale Health and ensures adherence to evidence-based protocols. 8. Develop a strategy for member experience, member retention, and satisfaction programs focused on service quality and patient experience. 9. Leads service recovery. 10. Develops and leads Yale Health's marketing strategy with the Director of Communications and Member Services toward membership growth and retention and Yale Health's reputational goals. 11. Directs, establishes, and plans the overall policies and goals for health information management at Yale Health. Ensures policies support organizational strategic objectives and program planning. Ensures all health information management practices comply with JC and other applicable standards. 12. Closely collaborates with the Benefits Planning on current and future benefits, focusing on implementation and member communication. 13. Mentor, coach, and develop staff in all roles to ensure internal workforce development and foster a culture of professional growth. 14. Collaborating with OGC, CMO, and CQO, develops patient safety strategy and oversees the program to assess and manage risk. 15. Working with OGC and Head of Compliance, maintains regulatory licensure, with ongoing monitoring and improvements when necessary. 16. Meet regularly with key leadership inside and outside Yale Health, especially, but not limited to, those in Yale New Haven Hospital and Yale Medicine, forging key strategic partnerships. 17. Coordinate and integrate Yale Health nursing and clinical support activities with those of affiliated University and community agencies, e.g., Yale School of Medicine Faculty Practice Plan and Yale New Haven Hospital. 18. Serve as a Yale Health representative in community, State, Federal, and industry forums that address quality and utilization management issues. 19. Represent Yale Health Management on the Union Management Leadership Team (UMULT).
Required Skill/ability 1: Advanced expertise in patient experience, clinical safety, and quality of care, with broad knowledge and experience implementing best practices and innovative methodologies. Proficiency in leveraging cutting-edge technology and emerging trends to enhance healthcare evaluation, delivery, and outcomes, ensuring alignment with evolving industry standards and patient needs.
Required Skill/ability 2: Demonstrated proficiency in ensuring facility compliance with regulatory bodies, encompassing a thorough understanding of relevant laws, regulations, and accreditation requirements. Extensive background in health plan/managed care and integrated delivery system development, with a keen understanding of the complexities inherent in these environments
Required Skill/ability 3: Well-developed managerial, decision-making, planning, organizational, problem-resolution, and leadership skills. Proven ability to conceptualize, strategize, and implement initiatives that optimize operational efficiency, enhance care coordination, and drive sustainable growth and innovation. Proven change agent skills.
Required Skill/ability 4: Demonstrated ability to manage people and organize effective task forces and project teams. Experience with broad multi-disciplinary teams. Comprehensive knowledge of nursing care practices and standards.
Required Skill/ability 5: Understanding of budget and fiscal management requirements. High level strategic planning skills. Excellent written and oral communication skills.
Preferred Education: Familiarity with the university environment, acknowledging the unique dynamics and collaborative opportunities inherent in academic settings.
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: Chief Clinical Operations Officer
University Job Title: Chief Clinical Operations Officer
Preferred Education, Experience and Skills: Familiarity with the university environment, acknowledging the unique dynamics and collaborative opportunities inherent in academic settings. Master's degree in nursing or a related field and at least 15 years of experience within managed care, accountable care, or health system settings. About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
Connections working at Yale University
