Job Description:
Johnson & Johnson is seeking a Chat Support Specialist to join our team in a remote work capacity. As a part-time Associate Level position based in Denver, Colorado, the Chat Support Specialist will be responsible for providing exceptional customer service through online chat platforms. This role is ideal for individuals who are driven, reliable, creative, and excel at problem-solving.
Responsibilities:1. Respond to customer inquiries and issues in a timely and professional manner via online chat.2. Provide accurate and relevant information to customers regarding products and services.3. Troubleshoot technical issues and provide solutions to customers as needed.4. Escalate complex problems to the appropriate team members for resolution.5. Collaborate with cross-functional teams to improve customer support processes.6. Maintain records of customer interactions and transactions.7. Stay up-to-date on product knowledge and industry trends.8. Meet and exceed customer satisfaction metrics.
Requirements:1. Minimum of 2 years of experience in a customer service or support role.2. Excellent written and verbal communication skills.3. Ability to multitask and work in a fast-paced environment.4. Proficiency with chat support software and CRM systems.5. Strong problem-solving skills and attention to detail.6. Ability to work independently and as part of a team.7. Must have a reliable internet connection and a quiet workspace.8. Bachelor's degree or equivalent work experience preferred.
Benefits:- Relocation allowance for eligible employees- Vision insurance coverage- Travel and spending expenses reimbursement- Opportunities for professional growth and development
Working Environment:At Johnson & Johnson, we are committed to fostering a diverse and inclusive work environment where all employees feel welcome and valued. We strive to create a culture of belonging where every individual has the opportunity to thrive and contribute to our success.
Equal Opportunity Statement:Johnson & Johnson is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We value diversity and welcome all applicants who meet the requirements of the job.
Deadline to Apply: May 14, 2024
Join us at Johnson & Johnson and make a difference in the lives of our customers through exceptional chat support services. Apply now to become a part of our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
