Chat Support Specialist

We are looking for a Chat Support Specialist to join our team at Alorica in Washington, D.C., US. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in customer service or a related field.

Responsibilities:- Provide support to customers via chat, resolving inquiries, issues, and complaints effectively and efficiently- Identify and escalate priority issues to the appropriate channels for resolution- Maintain a high level of professionalism and customer service at all times- Keep accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer experience and satisfaction- Stay informed on company products and services to better assist customers

Requirements:- Energetic and driven personality- Strong decision-making skills- High level of emotional intelligence- Excellent written communication skills- Ability to multitask and prioritize workload- Proficiency in computer applications and chat support platforms- Flexibility to work varied shifts including evenings and weekends

Benefits:- Vision insurance- Paid overtime- Gym membership

Working environment:- Thrive in an energetic and rapidly evolving work setting- Collaborative team atmosphere with opportunities for growth and development- Supportive management team dedicated to employee success

Deadline to apply: ********

Equal opportunity statement:Alorica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.