Chat Support Specialist

Job Description:

HD Supply Holdings is seeking a passionate and confident Chat Support Specialist to join our team in Denver, Colorado. As a key member of our Customer Support team, the Chat Support Specialist will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities:- Engage with customers via online chat to provide support and assistance with product inquiries, order status, and technical issues- Resolve customer complaints and issues in a timely and professional manner- Collaborate with other departments to ensure customer inquiries are resolved effectively- Maintain accurate records of customer interactions and transactions- Utilize problem-solving skills to identify and resolve customer concerns- Participate in training sessions to enhance product knowledge and customer service skills

Requirements:- 2 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong planning and organizational skills- Ability to adapt to change and work efficiently in a fast-paced environment- Passion for delivering exceptional customer service- Confidence in dealing with challenging situations- Ability to work well in a team setting and independently

Benefits:- Medical coverage- Remote work flexibility- Travel & spending expenses- Opportunities for professional growth and development

Working Environment:At HD Supply Holdings, we pride ourselves on providing a flexible work environment that adapts to change with speed and efficiency. Our team is passionate about delivering top-notch customer service and working collaboratively to achieve our goals.

Equal Opportunity Statement:HD Supply Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.