Chat Support Specialist

Job Description:

We are seeking a Chat Support Specialist to join our team at Adobe in Denver, Colorado. As a Chat Support Specialist, you will be responsible for providing excellent customer service through chat support. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a customer service role.

Responsibilities:1. Respond to customer inquiries and provide support through chat in a timely and professional manner.2. Troubleshoot technical issues and provide solutions to customers.3. Research and resolve customer concerns or complaints.4. Maintain accurate and detailed records of customer interactions.5. Collaborate with other departments to ensure customer satisfaction.6. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements:1. Energetic and resourceful personality traits.2. Strong problem-solving skills.3. Excellent research skills.4. Minimum of 3 years of experience in a customer service role.5. Excellent written and verbal communication skills.6. Ability to work in a fast-paced environment.

Benefits:1. Training and professional development opportunities.2. Paid Time Off (PTO).3. Paid overtime opportunities.4. Competitive compensation.

Working Environment:At Adobe, we prioritize quality in all aspects of our work, products, and services. As a Chat Support Specialist, you will be expected to maintain this standard of excellence in your interactions with customers.

Deadline to Apply:April 27, 2024

Equal Opportunity Statement:Adobe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.