Job Description:
Murphy USA is seeking a part-time Chat Support Specialist to join our team in Charlotte, North Carolina. As an Associate-level role, the Chat Support Specialist will be responsible for providing exceptional customer service and support through online chat channels.
Responsibilities:- Respond to customer inquiries and resolve issues through online chat in a timely and professional manner- Utilize critical thinking and analysis skills to understand customer needs and provide appropriate solutions- Research and troubleshoot technical issues to provide accurate information and assistance- Document customer interactions and maintain detailed records of chat conversations- Collaborate with other departments to escalate and resolve complex customer issues- Proactively identify trends and patterns in customer inquiries to improve overall support processes- Stay up-to-date on products, services, and company policies to accurately assist customers
Requirements:- At least 4 years of experience in a customer service or support role- Resourceful and independent with the ability to work with minimal supervision- Strong analytical and critical thinking skills- Excellent written and verbal communication skills- Proficiency in typing and multitasking while engaging in chat conversations- Ability to adapt quickly to changing technology and processes- Comfortable working in a fast-paced environment and handling multiple chat conversations simultaneously
Benefits:- Comprehensive training and professional development opportunities- Company-provided transportation or transportation allowance- Parental leave for eligible employees
Working Environment:The Chat Support Specialist will work in a dynamic and fast-paced environment where continuous learning and adaptation are essential to staying ahead in a rapidly changing world.
Deadline to Apply:June 12, 2024
Equal Opportunity Statement:Murphy USA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
