Chat Support Representative - Work From Home

Job Description:

As a Chat Support Representative at W.W. Grainger, you will be responsible for providing exceptional customer service through chat support from the comfort of your own home in Phoenix, Arizona. This part-time Associate Level position requires a minimum of 2 years of experience in a customer service role.

Responsibilities:- Respond to customer inquiries and provide solutions through chat support- Utilize creativity and persuasion to exceed customer expectations and deliver delight- Maintain a high level of adaptability in a fast-paced virtual environment- Demonstrate dedication to resolving customer issues and providing a positive experience- Participate in ongoing training and professional development opportunities- Strive to meet and exceed performance metrics set by the company

Requirements:- Strong communication skills- Ability to multitask and prioritize effectively- Experience in customer service or a related field- Familiarity with chat support platforms- Ability to work independently and meet deadlines

Personality Traits:- Adaptability- Dedication

Soft Skills:- Creativity- Persuasion

Benefits:- Joining Bonus- Training & professional development opportunities- Paid sick leave

Working Environment:Our focus is on exceeding customer expectations and delivering delight through exceptional chat support. Join our team and be part of a culture that values customer satisfaction above all.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement:W.W. Grainger provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, W.W. Grainger complies with applicable state and local laws governing nondiscrimination in employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.