Chat Support Officer - Remote Work

Job Description:

Community Health Systems is seeking a motivated and independent Chat Support Officer to join our remote team in Denver, Colorado. As an Associate Level Chat Support Officer, you will be responsible for providing excellent customer service and support through chat channels to our clients.

Responsibilities:1. Respond to customer inquiries and provide support through chat channels.2. Troubleshoot technical issues and escalate to appropriate teams when necessary.3. Ensure accuracy and attention to detail in all interactions.4. Make decisions on resolutions for customer concerns.5. Maintain a positive and professional attitude at all times.6. Collaborate with other team members to improve customer service processes.7. Meet and exceed key performance indicators set by the company.8. Stay updated on product knowledge and company policies.

Requirements:1. 4 years of experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Ability to work independently and solve problems efficiently.4. Strong attention to detail and decision-making skills.5. Proficiency in using chat support software and other relevant tools.6. Bachelor's degree in a related field is preferred.

Personality Traits:1. Motivated2. Independent

Soft Skills:1. Attention to detail2. Decision-making

Benefits:1. Dental insurance2. Company transportation3. Free food

Working Environment:At Community Health Systems, we encourage a spirit of exploration and taking calculated risks for growth. Our remote team fosters a collaborative and supportive environment where employees can thrive and succeed.

Equal Opportunity Statement:Community Health Systems is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: ********

Join us in making a difference in the community and providing top-notch support to our clients through remote chat services. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.