Job Description:
Genesis Healthcare is seeking a passionate and resourceful Chat Support Officer to join our team in providing remote support to our clients in Chicago, Illinois. As a Chat Support Officer, you will be responsible for promptly responding to customer inquiries, resolving issues, and providing exceptional customer service through chat platforms.
Responsibilities:1. Respond to customer inquiries and provide support through chat platforms in a timely and professional manner.2. Troubleshoot customer issues and escalate complex problems to the appropriate team members.3. Maintain a high level of emotional intelligence when interacting with customers to ensure positive experiences.4. Manage multiple chat conversations simultaneously while providing accurate and helpful information.5. Collaborate with cross-functional teams to continuously improve processes and enhance customer satisfaction.6. Document customer interactions and feedback to identify trends and improve the overall customer experience.7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
Requirements:1. 2 years of experience in customer support or a related field.2. Strong communication skills and emotional intelligence to effectively connect with customers.3. Excellent multitasking abilities and time management skills.4. Ability to work independently and thrive in a remote work environment.5. Passion for helping others and providing exceptional customer service.6. Resourcefulness and problem-solving skills to resolve customer issues efficiently.7. Experience in people management or team leadership is a plus.
Benefits:1. Life insurance2. Paid Time Off (PTO)3. Vision insurance
Working Environment:At Genesis Healthcare, we value a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to grow professionally and personally while contributing to the success of our organization.
Equal Opportunity Statement:Genesis Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to Apply: June 1, 2024
Join our team and make a difference in the lives of our customers as a Chat Support Officer at Genesis Healthcare! Apply today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
