Chat Support Manager - Work From Home

We are seeking a highly experienced and passionate Chat Support Manager to join our team at Rivian. This is a remote, part-time position based in Houston, Texas, US. As a Mid-to-Senior level professional with at least 8 years of experience in customer service or chat support management, you will be responsible for overseeing and managing our chat support team to ensure exceptional customer service and satisfaction.

Responsibilities:- Manage a team of chat support agents, including hiring, training, coaching, and performance management- Develop and implement chat support strategies to improve efficiency and customer satisfaction- Monitor chat support performance metrics and KPIs to identify areas for improvement- Collaborate with other departments to ensure seamless customer support across all channels- Handle escalated customer inquiries and provide timely resolutions- Stay up-to-date on industry trends and best practices in chat support management

Requirements:- 8+ years of experience in customer service or chat support management- Strong communication and analytical skills- Passionate about delivering exceptional customer service- Adaptable to a fast-paced and dynamic work environment- Ability to work effectively in a remote team setting- Experience with chat support platforms and tools- Bachelor's degree in a related field preferred

Personality traits:- Passionate- Adaptable

Soft skills:- Analysis- Communication

Benefits:- Disability insurance- Gym membership- Visa sponsorship

Working environment:At Rivian, we value building strong connections and treating colleagues like an extended family. We believe in fostering a positive and inclusive work culture where every team member feels supported and valued.

Equal opportunity statement:Rivian is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply by the deadline of May 1, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.