Chat Support Manager - Remote Work

Job Description:

As a Chat Support Manager at Walmart, you will be responsible for overseeing a team of remote chat support agents and ensuring high-quality customer service is provided at all times. This position is part-time and requires a high level of experience in customer service management, particularly within a remote work setting.

Responsibilities:1. Manage a team of remote chat support agents, including hiring, training, and performance evaluations.2. Monitor chat support interactions to ensure customer inquiries are handled in a timely and professional manner.3. Develop and implement strategies to improve customer satisfaction and efficiency within the chat support team.4. Collaborate with other departments to address customer concerns and improve overall customer experience.5. Analyze chat support metrics and provide regular reports to senior management.6. Stay up-to-date on industry trends and best practices in chat support management.

Requirements:1. Minimum of 8 years of experience in customer service management.2. Strong communication and interpersonal skills.3. Motivated and passionate about delivering excellent customer service.4. Proven problem-solving abilities.5. Leadership experience in a remote work environment.6. Ability to work independently and manage a remote team effectively.

Benefits:1. Medical coverage.2. Travel and spending expenses covered.3. Visa sponsorship for eligible candidates.

Working environment:At Walmart, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration to drive success.

Deadline to apply: ********

Equal Opportunity Statement:Walmart is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.