Chat Support Associate

Job Description:

Ryder System is seeking a hardworking and driven Chat Support Associate to join our team in Phoenix, Arizona. As a Chat Support Associate, you will be responsible for providing excellent customer service through online chat support to address customer inquiries, issues, and provide solutions in a timely and professional manner.

Responsibilities:1. Respond to customer inquiries and issues through online chat in a timely and professional manner.2. Provide product and service information to customers.3. Assist customers with order placement, tracking, and any other related requests.4. Resolve customer complaints and issues to ensure customer satisfaction.5. Collaborate with other team members to ensure seamless customer support.6. Document customer interactions and update customer records as needed.7. Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction.

Requirements:1. Bachelor's degree or equivalent experience.2. 4 years of experience in customer service or related field.3. Strong written communication skills.4. Ability to multitask and prioritize in a fast-paced environment.5. Strategic planning and people management skills.6. Excellent problem-solving abilities.

Benefits:- Vision insurance- Medical coverage- Free food

Working Environment:At Ryder System, we believe in giving back to the community through corporate social responsibility initiatives. As a Chat Support Associate, you will have the opportunity to participate in and contribute to these meaningful initiatives.

Equal Opportunity Statement:Ryder System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply by the deadline of May 16, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.