Job Description:
We are seeking a Chat Support Assistant to join our team at Farmers Insurance Exchange. This is a part-time position that allows you to work from the comfort of your own home. As an entry-level role, no prior experience is required, making this the perfect opportunity for those looking to start their career in customer support.
Responsibilities:- Provide customer support via chat to assist with inquiries, issues, and requests- Resolve customer complaints in a professional and timely manner- Maintain a high level of customer satisfaction by going above and beyond to meet their needs- Utilize creativity and problem-solving skills to find innovative solutions to customer issues- Collaborate with team members to ensure seamless communication and a positive customer experience- Adhere to company policies and procedures to ensure consistent service delivery- Attend training sessions to improve knowledge and skills in customer support
Requirements:- Energetic and hardworking personality traits- Strong planning and organizational skills- Excellent written communication skills- Ability to multitask and prioritize tasks effectively- Comfortable working in a fast-paced environment- Willingness to learn and adapt to new technologies and processes- Basic computer skills and proficiency in using chat support platforms
Benefits:- Training & professional development opportunities to enhance your skills- Paid overtime for any additional hours worked beyond the part-time schedule- Profit sharing program to reward your dedication and hard work
Working Environment:At Farmers Insurance Exchange, we strive to pursue excellence in every endeavor. We set a high standard for achievement and expect our team members to uphold these values in their work. You will have the support and resources you need to succeed in your role and grow within the company.
Equal Opportunity Statement:Farmers Insurance Exchange is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome all qualified applicants to apply for this position.
Deadline to apply: June 10, 2024
If you are a self-motivated individual with a passion for providing exceptional customer support, we encourage you to apply for this Chat Support Assistant position. Join our team and embark on a rewarding career with Farmers Insurance Exchange.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
