Job Description:
We are seeking a dedicated and confident Chat Support Assistant to join our team at CHS. This is a remote work position based in Seattle, Washington, US. As an Associate Level Chat Support Assistant, you will be responsible for providing chat support to our customers and assisting them with any inquiries or issues they may have.
Responsibilities:- Respond to customer inquiries and provide timely and accurate information via chat- Troubleshoot technical issues and escalate to the appropriate department if necessary- Proactively seek solutions to customer problems and provide innovative and negotiated resolutions- Maintain a high level of professionalism and customer service at all times- Work closely with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Handle customer complaints and ensure they are resolved in a timely manner- Document customer interactions and feedback for analysis and improvement
Requirements:- 4 years of experience in a customer service or chat support role- Excellent communication skills and the ability to convey information clearly and concisely- Strong problem-solving skills and the ability to think creatively to find solutions- Ability to work independently and collaborate with a team in a remote work environment- Knowledge of CRM software and chat support platforms- Strong negotiation skills and the ability to handle difficult situations with tact and diplomacy- Bachelor's degree in a related field preferred
Personality traits: dedicated, confidentSoft skills: innovation, negotiation
Benefits:- Disability insurance- Gym membership- Paid overtime
Working environment:At CHS, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and bring new perspectives to the table. We believe that innovation thrives in an environment where employees are supported and encouraged to explore new ideas.
Equal Opportunity Statement:CHS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
