Chat Support Assistant - Remote Work

Job Description:

Thermo Fisher Scientific is seeking a dedicated and resilient Chat Support Assistant to join our team in a remote work position. In this role, you will be responsible for providing excellent customer support through chat, addressing inquiries, resolving issues, and providing product information to customers.

Responsibilities:- Respond to customer inquiries and provide technical support through chat- Resolve customer issues in a timely and professional manner- Provide product information and guidance to customers- Document all interactions and maintain accurate records of customer interactions- Collaborate with other team members to ensure customer satisfaction- Stay up-to-date on product knowledge and industry trends- Identify and escalate any unresolved issues to the appropriate team members

Requirements:- 1 year of experience in customer service or a related field- Excellent communication and presentation skills- Strong analytical skills and problem-solving abilities- Ability to work independently and as part of a team- Proficiency in using chat support tools and systems- High school diploma or equivalent

Personality traits: - Dedicated- Resilient

Soft skills:- Presentation- Analysis

Benefits:- Visa sponsorship- Profit sharing- Travel opportunities

Working Environment:At Thermo Fisher Scientific, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, collaboration, and personal growth. As a Chat Support Assistant, you will have the opportunity to work in a supportive and dynamic environment where your contributions are valued and recognized.

Equal Opportunity Statement:Thermo Fisher Scientific is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.