Chargeback Analyst (Supply Chain) Location New York, NY : Chargeback Analyst (Supply Chain) At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! : The Chargeback Analyst (Supply Chain) will be the main point of contact for B2C and B2B EDI accounts and will be responsible for addressing operational chargebacks and shortage deductions with the overall responsibility for analyzing and investigating chargeback disputes. This role will work to identify the root cause of the chargeback/shortage claim and determine whether it is valid or not. If valid, they will develop plans with analyzing chargeback trends and identifying areas for improvement in order to reduce the number of chargebacks and improve customer satisfaction. The Chargeback Analyst must have strong analytical skills, attention to detail, and the ability to work independently. They must also be familiar with industry regulations and guidelines related to chargebacks. This is a hybrid-based role that will work onsite at Nespresso's office in New York City, New York. Responsibilities: Chargeback Identification Review account chargebacks for both B2B EDI and Trade accounts based on Power BI monthly reports from F&C. Identify shortages, freight, handling, Operational deductions, and Sales deductions by account. Research Identify documentation required to disprove and / or challenge deduction. Request and obtain from 3PL's - BOL (bill of ladings) and machine receiving reports. Obtain original EDI and shipping documentation. Request and secure copies of orders and invoices ( EDI and manual). Utilize routing guides / vendor agreements. Review Trade and B2B Accounts Portals. Chargeback Analysis and Conclusions Determine the validity of the chargeback and assess what changes need to be implemented should the charges be valid and discuss findings with Manager. Manage budget aspects of chargeback structures and deductions to be written off to structures for each account. Final Resolution Negotiate and recommend the final settlement of chargebacks. Obtain reversals and cash wire transfers. Obtain financial relief from 3rd party suppliers. Obtain approvals to write off valid and/or negotiated settlements on deduction(s) to structure(s). Within 30 days of the chargeback being issued, any recovery made after the write off can trigger the write off being reversed and funds applied. Requirements: Bachelor's degree required in Business Administration, Finance, Supply Chain or in a related field. 2+ years of relevant work experience working with chargeback resolutions within a wholesale A/R environment. Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) required. Ability to negotiate financial agreements and settlements. Must have experience working with vendor requirements and vendor guides of major department stores. Must have excellent communication (oral and written), follow-up, organizational, presentation and stakeholder management skills (including the ability to work with cross-functional stakeholders). Must be detail-oriented and able to work under pressure to meet tight deadlines with minimal supervision. Effectively obtained credits or reversals on invalid deductions with major department stores preferred. Current or prior experience working with 3rd party logistics companies is highly desired. The approximate pay range for this position is $90,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location. Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com) Requisition ID: 288714 Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: . Review our applicant privacy notice before applying at New York, NY, US, 10001
