We are seeking an organized Certified Member Service Representative (Contact Center to join our dynamic team at America First Credit Union in Roy, UT.
Growing your career as a Full Time Certified Member Service Representative (Contact Center is an unparalleled opportunity to develop relevant skills.
If you are strong in creativity, research and have the right experience for the job, then apply for the position of Certified Member Service Representative (Contact Center at America First Credit Union today!
Mon – Sat Flex
This position does offer a work at home option after the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.
Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.
Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.
1. Assumes responsibility for the effective and professional performance of member service functions. a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.
b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
c. Provides courtesy rebates requested by Branches or members, within limits.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.
b. Keeps members informed of Credit Union services and policies.
c. Maintains and projects the Credit Union's quality reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists area personnel as needed.
b. Communicates with area personnel and Management regarding activities and significant problems.
c. Completes required stats and records accurately and promptly.
d. Attends and participates in meetings as required.
4. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross-sells Credit Union products and services.
b. Keeps work area clean and well-maintained.
c. Assists area personnel as necessary.
Training/Education/Certification: High school graduate or equivalent.
Required Knowledge: Thorough knowledge of member services and products.
Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.
Experience Required: 1-3 years experience in a full service financial institution (preferred).
Skills/Abilities: Excellent communication and public relations skills.
Professional appearance, dress, and attitude.
Strong problem solving skills.
Ability to operate related business equipment including 10-key, telephone, and computer.
Solid math and bookkeeping abilities.
Benefits of working as a Certified Member Service Representative (Contact Center in Roy, UT:
? Career Growth Potential
? Continuous Learning Opportunities
? Competitive salary
