Central Intake Specialist

Job summary
LSI seeks a full time Central Intake Specialist to provide support to the Behavioral Health Intervention Services program and Mental Health Services throughout the state of Iowa.This is a remote position and has work from home flexibility.This position may be required to go into the Manchester, Dubuque, or Waterloo offices occasionally.
Job seniority: entry level
Responsibilities
• Coordinates and supervises referrals and intake requests for BHIS and Mental Health.• Acts as first point of contact, by answering referral phone calls and responding to inquiries for services.• Completes intake paperwork and provides case information to staff ensuring services are provided in a timely fashion.• Central Intake Specialist location can be flexible for the right candidate.• This position is an integral position with the program as they are the first point of contact with any referrals and have full support of the BHIS and Mental Health CQI Coordinator.• Proficient in the use of data based clinical software and Microsoft Office Suite applications.• This person should be detail oriented and customer focused.• A knowledge of the funding and authorization process through the Managed Care Organizations and other insurance companies would be beneficial.
Requirements
• High school diploma and three years experience working in an administrative capacity.• Ability to work independently.• Associate's degree and previous human service experience preferred.• This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.
Key Skills Needed
• Proficient in the use of data based clinical software and Microsoft Office Suite applications.
Benefits
• LSI offers a competitive salary and benefit package including paid time off, health, dental, life, and vision insurance, and 401(k).