Job summary
Exercises independent discretion or judgment in handling all types of catastrophe property claims.Assists assigned field office when not on catastrophe deployment in handling day to day property claims.Work-from-home position within the entire ERIE Operating Footprint.
Job seniority: entry level
Responsibilities
• Establishes immediate contact with Policyholders regarding their loss, driving to site of damage within assigned territory or other if required.• Sets and manages adequate reserves within designated authority.• Properly identifies and assesses damage.• Determines liability and total value of claim.• Prepares a proper estimate relating to the identified damages and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.• Properly documents claim files with all activities and submits final report to file for closure.• Determines or declines payment and issues checks as required.• Negotiates claims with plaintiff attorneys when necessary.• Assigns and supervises the handling of property losses by independent adjusters when necessary.• Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
Requirements
• High school diploma or equivalent required.• Five years of claims handling experience, or equivalent, including two years of property claims handling experience, required.• Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.• Successful completion of Associate in Claims (AIC) program preferred.• Proficiency with estimating software (preferably Symbility) or equivalent, preferred.• Appropriate license as required by state.• Valid driver's license and good driving record required.• Incumbent must live in the territory assigned unless a change is approved by the company.• Position requires the incumbent to serve on the Catastrophe Team as a first responder which will include frequent travel on short notice to other locations for periods in excess of two consecutive weeks.
Key Skills Needed
• Strong technical knowledge of structural damage repair and valuation techniques• Proficiency with estimating software (preferably Symbility) or equivalent• Excellent communication and negotiation skills• Ability to assess damage and determine liability
Benefits
• Premier health, prescription, dental, and vision benefits for you and your dependents.• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.• Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.• Career development. Including a tuition reimbursement program for higher education and industry designations.• Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
