If you are an experienced
CLAIMS PROFFESSIONAL
(with many years of auto and especially nonstandard auto related experience) we'll make sure you are
COMPENSATED AS A PROFFESSIONAL!!
We are seeking an experienced Casualty Director!
The Casualty Claims Director will be responsible
for the direct supervision of the Casualty Claims unit. Scope
of
the position includes
ensuring
compliance
with
State mandated
claims handling
guidelines and assuring
proper investigation
and
conclusions
of
claims. Monitor production,
staff
development
and
the quality of files
assigned to the
Unit.
DUTIES & RESPONSIBILITIES:
Lead
,
motivate
,
and
provide direction to the Casualty Unit
Conduct file and
diary
reviews for
the purpose of
monitoring adjuster
'
s work and to assure appropriate
documentation is
available,
fair
claim settlement
practices
are
followed,
and company quality
standards
are maintained
Place appropriate
authority
level on
claim files
based upon investigation of facts
and
approve settlement
checks
within authority
Review reports,
design
and support the
implementation
of
procedures which
improve
claim settlement and customer service
levels,
and
ensure
that
desired
quality and
quantity levels are maintained
Oversee the implementation and monitoring of procedures to
assure effectiveness and compliance
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
Work with staff relative to any suits drawn on cases with respect to litigation handling
Develop and manage a cost effective defense strategy
Identify
Systems issues/problems/suggestions
for enhancements
Manage
the administrative
functions
of
the unit which include:
Review, provide direction
and assign
new losses
Screening and
selecting candidates
Setting performance
objectives
and
monitoring
performance results
Conduct
performance
appraisals
Complete reports
as necessary
Daily review of files
for
payment
approvals over adjuster authority and
the
transfer of files
to appropriate
areas (SIU, Litigation
,
Total Loss, Subrogation, etc.)
Conduct unit
meetings
Review
and
respond to Department
of
Insurance complaints
Review
and
direct claim activity on customer inquiries
Complete
special projects
as assigned
QUALIFICATIONS REQUIRED:
5+ years auto liability claims and supervisory experience
5+ years managing litigated personal auto files
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Flexible Work Schedules
Hybrid Remote/In-Office Opportunities Available
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!
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