Cashier - Chocolate Shop

SUMMARY OF RESPONSIBILITIES The Cashier is responsible for providing excellent customer service while merchandising, selling and cashiering chocolates, cakes and similar items.
ESSENTIAL FUNCTIONS Provide exceptional guest service at all times. Greet the guest with a smile in an upbeat and positive manner (use their name if known). Merchandise and sell various chocolates, cakes and similar items, answering questions which the guest may have. Take cake orders. Package chocolates. Perform cashiering duties, accurately processing cash, debit and/or credit transactions. Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return. Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s). Remain familiar with hotel services and local activities in order to respond to guest inquiries. Maintain complete knowledge and comply with all Departmental policies, procedures and service standards. Performs other duties as assigned. REQUIRED EXPERIENCE Minimum six months previous experience in performing food & beverage cashiering or similar job duties preferred. Excellent customer service skills. Ability to effectively communicate in English, both in written and verbal forms. At least 18 years of age. Must have a current Southern Nevada Health District health card. PHYSICAL REQUIRMENTS Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs. Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces. Use tools or equipment requiring a high degree of dexterity 75% of the time. Vision, hearing, speaking and literacy (critical). WORKING CONDITIONS Must be available to work on holidays as needed. Comply with the brand and hygiene policies. Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.