POSITION SUMMARY: The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient, and honest manner.
ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Quickly and accurately makes change, cashes checks, and processes fills. Writes receipts for pay outs, and other documents. Inputs and accesses information on the computer. Greets patrons and offers efficient, timely customer service during all window transactions. Uses current technology to obtain customer credit information, field incoming calls and coordinates work with fellow employees. Maintains bank balance and keeps work area clean and supplies stocked. Completes any required paperwork. Performs any additional duties as assigned by the shift supervisor. Customer facing transactions: Front Money, and Safekeeping transactions Currency exchange Check cashing Credit card cash advance Ticket related transactions Required to complete all related documentation with accuracy. Balances specific assigned areas with accuracy. Adheres to Internal Controls and Standard Operating Procedures. Adheres to all AML/Title 31 regulations. Follows all company policies and procedures. Adheres to all Virginia Lottery Regulations. Other duties as assigned. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School diploma or equivalent required. Prior cashier or teller experience preferred. Good arithmetic skills preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must maintain strict confidentiality relative to financial data and casino policies. Must successfully pass drug screening. Must be Well-groomed and in appropriate uniform with appropriate license visible at all times. Must be twenty-one (21) years of age. KNOWLEDGE OF: Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point. Basic math skills. 10-Key calculator. Prior cashier or teller experience strongly preferred. ABILITY TO: Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Communicate effectively with outside contacts and all levels of team members. Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation. Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Balance bank at end of shift. Identify and accurately cash different denominations of cash currency, checks, etc. Stand 100% of the time in a noisy environment. Lift based on assigned areas. DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL
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