Case Manager - Opi Focused - --

Job Description:MAKE A DIFFERENCE with us. Put your social services skills to work in a mission-driven environment.
About Us Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is an innovative and forward thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community.
If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire.  We live these principles every day, in all we do. These are our core values.
Recruitment #:  423-03-24
Closes:      Open Until Filled (Last day for internal lateral transfer: 3/18/24)
Location:  McMinnville, OR - OPI Unit
Salary:   Starting at $4,349 with excellent benefits (See below)
Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.
Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.
General Description Performs professional-level work in the provision of social services for a caseload comprised of seniors and/or adults with disabilities. This case manager position will have a focus on OPI cases.
Essential Functions Collaborate with other staff membersAssess consumers' non-financial needs for specific social servicesDevelop consumer care plans in accordance with regulationsMonitor and update the consumers' care planProvide customer service to the consumer according to privacy regulationsCollaborate with a broad range of social service entities1.    Collaborate with other staff members Communicate regularly with other staff members to fully comprehend and work to meet a consumer's needsRead and understand the information in the consumer's record including written narration and collaborate with others to meet the consumer's needsTake advice and suggestions from quality assurance subject-matter experts, peer mentors, and supervisors regarding ambiguous case situations2.    Assess consumers' non-financial needs for specific social services Interview consumers about their physical and cognitive activities of daily living to determine a service-eligibility levelApply a consumer's financial eligibility to their nonfinancial eligibility to recommend the most appropriate services for the consumerUse proprietary software to enter data about the consumer and their service-eligibility including written narration (Oregon ACCESS, Consumer Assessment and Planning System (CAPS), etc.)Complete all related formsMeet agency reporting requirementsParticipates in quality assurance case reviews to ensure accuracy of case manager's work3.    Develop consumer care plans in accordance with regulations Develop a case management plan for each consumer on the caseloadFind all necessary case data and then analyze the data to formulate an appropriate planCoordinate the delivery of services to consumers according to case management plansHelp to arrange in-home, residential, or assisted-living care services; medical supplies, equipment, or transportation; etc. for the consumerAssist the consumer to alleviate serious environmental, medical, or social problems 4.    Monitor and update the consumers' care planaccording to the changing care needs of consumers Modify case management plans and delivery of services according to agency policyAssess and monitor risk and work with consumers to eliminate or reduce riskEnter consumer data into the appropriate database software and consult other State computer systems (Oregon ACCESS, ONE, etc.)Enter written narrative of the consumer's ongoing needsComplete and process all required documentation to establish and maintain consumer benefitsFacilitate and monitor provider payments and quality of servicesProvides supervisor with monthly case count reports5.    Provide customer service to the consumer according to privacy regulations Understand and commit to follow rules governing consumer confidentiality, privacy, provider records, and investigationsUse good judgment, courtesy, and tact when working with internal and external customersUnderstand and respond to requests from internal and external customers, social service professionals, and/or the general public in compliance with privacy lawsAdhere to agency standards regarding the security of and access to private consumer information6.    Collaborate with a broad range of social services entities Work with the public and private agencies and institutions that provide social support services to seniors and adults with disabilities, including onsite visitsInterpret federal and state laws and regulations pertaining to benefits and apply them accurately to assist consumersAdvise applicants, consumers, and the general public on their rights and responsibilities regarding assistance programsKnow about a variety of local services such as food banks, in-home care providers, energy assistance programs, mealsites, legal services, etc. and connect consumers with any applicable resources as neededProvide technical assistance to community resources, in-home and medical providers, etc.Job-Specific Skills Needed to Meet Agency Expectations In order to best serve consumers, case managers must know, or be able to learn:
The problems and issues confronting the consumers the agency servesThe state and federal laws regulating the consumer's social servicesCasework methods and techniques to individual casesHow to prepare concise and complete case records, documentation, and reportsHow to use problem-solving and decision-making skills in order to serve consumersAppropriate questioning strategies to interview consumers to determine program eligibility and service needsGeneral Skills Needed to Meet Agency Expectations Must be able and willing to perform the following:
Support the agency mission and exemplify its core values—integrity, professionalism, service, and compassionServe as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services UnitsInteract and work effectively with others in a team to deliver services to consumersDemonstrate good interpersonal communication skills through written, verbal, and nonverbal communicationUse sound organizational skills to meet deadlines in a timely, accurate, and efficient mannerSpeak, read, write, and understand English and follow verbal and written instructionPerform other work as assigned by the supervisor(For Bilingual positions only)
Ensure Non-English speaking consumers receive services Communicate with and provide services to consumers whose primary language skills are non-EnglishServe as an interpreter for the agency in the identified language pair, including oral and written, interpreting and explaining forms, rules, policies, etc. Translate written materials Experience and Skills:Minimum Qualifications - Experience and Education A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required.  The following is preferred but all qualifications meeting the minimum requirements will be considered:
Bachelors degree in social sciences or any related fieldWork or volunteer experience working directly with consumers in social service type settings.  Experience can be substituted for education.Any combination of related education and relevant work experience equaling at least 4 years.(For Bilingual positions only)
Successful completion of a language proficiency test.While not required, experience working with seniors or adults with disabilities or vulnerable populations is a plus. 
Work Environment and Physical Demands Case managers work both in an office environment and in the community. They:
Use a computer, telephone, and other office equipmentNeed to tolerate and be able to work where the noise level is that of a typical officeTravel to consumers' homes or care settings to meet with consumers (in an agency or personal vehicle)Work onsite at a social services entity and healthcare facilityMay encounter frequent interruptions throughout the work dayAre regularly required to sit, talk, or hearUse repetitive hand motionsMust be able to handle objects and sustain a sense of touchMust be able to stand, walk, reach, and bendMust be able to lift up to 20 poundsContact with the public in homes, facilities, or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements To be successful, candidates must:
Secure and maintain a valid Oregon driver's license or have an acceptable alternative means of transportationAttend work regularly to meet the demands of this job and to provide necessary servicesComplete and pass a criminal background checkSupervisory Responsibilities None.
Classification: Case Manager – OPI Focused
Position Number: Varies
Salary Range:  R20/R21 for bilingual
FLSA Status: Non-Exempt
Unit: Varies
Location: Varies
Reports to: Program Manager
Union Status: Represented
Last Revision: September 2023
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees may be required to perform other duties as assigned, including work in other Agency unit/location to ensure workload coverage.  Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.