Card Production Specialist Location Washington, DC (Ledroit Park area) : The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is "UPO's Washington: A city of thriving communities and self-sufficient residents"; our Mission is "Uniting People with Opportunities." All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at to view all of our vacancies and to learn more about our company and services. POSITION: Card Production Specialist DIVISION/OFFICE: Community Health Division/EBT Program BULLETIN No: ******** SALARY RANGE: $18.00-$22.00 per hour (Commensurate with experience) OPENING DATE: October 25, 2023 CLOSING DATE: Open until filled FIRST SOURCE: N/A MAJOR DUTIES: Responsible for the creation of Electronic Benefits Transfer cards for clients approved for benefits by the Department of Human Services' Economic Security Administration (ESA).
BRIEF DESCRIPTION Maintain system integrity by processing clients in accordance with established rules and regulations. Maintains all documentation required regarding card distribution. Document card creation and obtain signature from clients once card is received. Maintain files and status logs on activities on a regular and timely basis. Maintain daily reports of cards issued by client name. Track stock use, forms and other tools necessary for effective operation. Reports system and equipment problems to management immediately. Reports incidences of possible fraud or misuse of benefits and cards to management immediately. Ensure intake forms are completed for every eligible client. Maintain all documentation required for card production and data entry. MINIMUM QUALIFICATIONS : High school diploma or GED and 2 years of experience in customer service and data entry; priority will be given to candidates having experience in dealing with low-income population; computer experience including word processing, database and internet applications; ability to communicate effectively in writing and verbally. Working knowledge of MS Office (Word, Excel, Outlook and Power Point) and ability to use/learn electronic time-keeping program. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds. DESIRED QUALIFICATIONS : Two years of experience in a customer service position. Proven excellent communication, customer service and data entry skills. OTHER REQUIREMENTS : In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position. POSITION ELIGIBLE FOR WORKING REMOTELY : o YES (possibly and temporarily due to COVID-19, n NO and based on UPO Telework Policy, position duties & program requirements This position IS in the collective bargaining unit of the CWA Union. This is a Safety Sensitive position. To be considered for this position: Submit your cover letter and resume to the Career Center Online. UPO is an Equal Opportunity Employer
