Call Center Specialist - Remote Work

Job Description:

Cognizant Technology Solutions is seeking a Call Center Specialist to join our team in Phoenix, Arizona. This is a part-time remote position at the Associate Level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will be driven and hardworking, with excellent time management skills and attention to detail.

Responsibilities:- Handle inbound and outbound customer calls in a professional and courteous manner- Provide information and assistance to customers regarding products and services- Resolve customer complaints and issues in a timely and effective manner- Maintain accurate and detailed records of interactions with customers- Collaborate with team members and supervisors to meet and exceed performance metrics- Use data to identify trends and make recommendations for process improvements

Requirements:- 3+ years of experience in a call center or customer service role- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent

Benefits:- Free accommodation for remote work- Parental leave for eligible employees- Company transportation for on-site work

Working Environment:As a Call Center Specialist at Cognizant Technology Solutions, you will work in a dynamic and collaborative environment. We leverage data to inform decisions and drive strategic initiatives, ensuring that our team members have the resources they need to succeed.

Deadline to Apply:Interested candidates should apply by May 22, 2024.

Equal Opportunity Statement:Cognizant Technology Solutions is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply for this position, regardless of race, gender, age, religion, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.