Call Center Specialist

At CVS Health, we are seeking a part-time Call Center Specialist to join our team in San Antonio, Texas. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities:- Handle inbound and outbound calls in a professional and courteous manner- Assist customers with inquiries, concerns, and issues regarding products or services- Provide information about products, promotions, and services offered by CVS Health- Document all interactions accurately in the company's database- Follow up with customers to ensure their needs have been met- Meet set quotas and performance metrics- Collaborate with team members to improve overall customer satisfaction

Requirements:- Motivated and independent individual who can work effectively in a fast-paced environment- Strong communication and interpersonal skills- Ability to think innovatively and plan strategically to meet customer needs- Proficiency in Microsoft Office Suite and customer service software- High school diploma or equivalent- Bilingual in English and Spanish is a plus

Benefits:- Company-provided equipment- Retirement plan options- Paid sick leave

Working Environment:At CVS Health, we strive to inject a sense of joy and vibrancy into our work environment. We value teamwork, collaboration, and a positive attitude towards customer service.

Equal Opportunity Statement:CVS Health is an equal opportunity employer and we welcome and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: April 29, 2024

If you are a motivated and independent individual with a passion for customer service, we encourage you to apply for the Call Center Specialist position at CVS Health in San Antonio, Texas. Join us in making a difference in the lives of our customers every day.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.