Call Center Specialist

Job Description:

Centene is seeking a Call Center Specialist to join our team in Philadelphia, Pennsylvania. As a full-time Associate Level position, the Call Center Specialist will be responsible for handling a high volume of inbound and outbound calls from customers, providing exceptional customer service, and assisting with resolving any issues or inquiries they may have.

Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and timely manner- Make outbound calls to follow up on customer issues, provide information, or conduct surveys- Document all customer interactions accurately in the company's database- Analyze customer needs and provide solutions or escalate to the appropriate department as needed- Meet or exceed call center metrics and quality standards- Provide feedback on customer trends and issues to management- Assist with special projects or initiatives as assigned

Requirements:- 3 years of experience in a call center or customer service role- Motivated and independent individual who can work well in a fast-paced environment- Strong analytical skills and ability to manage multiple projects simultaneously- Excellent communication and interpersonal skills- Proficiency in Microsoft Office and experience with CRM systems is preferred- Must be able to work a flexible schedule, including weekends and holidays

Benefits:- Travel opportunities for top performers- Parental leave for new parents- Company transportation for commuting to and from work

Working Environment:At Centene, we are committed to supporting our employees in their personal and professional development. We provide ongoing training and resources to help you succeed in your role and grow within the company.

Deadline to Apply:Please submit your application by May 17, 2024.

Equal Opportunity Statement:Centene is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.