Call Center Representative - Work From Home

Responsibilities:- Answer incoming customer calls in a professional manner.- Provide accurate information and assistance to customers regarding their inquiries or concerns.- Document customer interactions and transactions accurately.- Handle customer complaints and provide appropriate solutions within a timely manner.- Upsell products and services when appropriate.- Follow communication scripts to ensure consistency and quality in every customer interaction.- Meet individual and team targets for call volume, quality, and customer satisfaction.- Maintain a high level of knowledge about company products and services.

Requirements:- 2 years of experience in a call center or customer service role.- Excellent verbal and written communication skills.- Strong problem-solving skills.- Ability to work independently and as part of a team.- Proficient in MS Office and CRM software.- Ability to work from home with a reliable internet connection.- Dedicated and resilient personality traits.- Persuasion and adaptability soft skills.- High school diploma or equivalent.

Benefits:- Travel opportunities for training and development.- Medical coverage for part-time employees.- Gym membership reimbursement.

Working environment:At Navient, we encourage a culture of ongoing learning and development for personal and professional growth. We provide the necessary tools and resources for our employees to succeed in their roles and advance in their careers.

Equal Opportunity Statement:Navient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.