We are looking to hire a strategic Call Center Representative to join our amazing team at West Point Optical LLC in Gahanna, OH.
Growing your career as a Full Time Call Center Representative is an outstanding opportunity to develop necessary skills.
If you are strong in leadership, time management and have the right vision for the job, then apply for the position of Call Center Representative at West Point Optical LLC today!
West Point Optical GroupCompany: West Point OpticalWest Point Optical Group is a Franchisee with 80+ Pearle Vision franchises throughout Ohio, Indiana, Michigan, Colorado, Arizona, Pennsylvania, Florida, Alabama, Kentucky, Nebraska, Georgia and Minnesota. The Call Center supports all locations. The website for Pearle Vision:Job DescriptionThe below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.JOB TITLE: Patient Call Center RepresentativeREPORTS TO : Call Center ManagerFLSA STATUS : Hourly; Non-ExemptPatient Call Center Job Description General PurposeAnswer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.Main Job Tasks and Responsibilitiesanswer calls and respond to emailsschedule appointmentshandle patient inquiries both telephonically and by emailresearch required information using available resourcesmanage and resolve patient complaintsprovide patients with eye healthcare informationconfirm patient insurance eligibilityenter new customer information into systemupdate existing customer informationidentify and escalate priority issuesroute calls to appropriate resourcefollow up customer calls where necessarydocument all call information according to standard operating proceduresEducation and Experiencehigh school diploma or equivalentproficient in relevant computer applicationsrequired language proficiencyknowledge of customer service principles and practicesknowledge of call center telephony and technologysome experience in a call center, health care or customer service environment• good data entry and typing skillsknowledge of administration and clerical processesKey Competenciesverbal and written communication skillslistening skillsproblem analysis and problem solvingcustomer service orientationorganizational skillsattention to detailadaptabilityteam workJob Type: Full-timeRequired education:* High school or equivalentRequired experience:* Call Center: 3 years
Benefits of working as a Call Center Representative in Gahanna, OH:
? Opportunity to Make a Difference
? Professional Development Opportunities
? Advantageous package
