Call Center Representative

Job Description:

Owens & Minor is seeking a part-time Call Center Representative to join our team in San Francisco, California. As an Associate Level position, this role requires a minimum of 3 years of experience. The ideal candidate will be adaptable and dedicated, with strong soft skills in strategic planning and organization.

Responsibilities:- Answering incoming calls from customers and providing assistance with inquiries or concerns- Making outbound calls to follow up on customer requests or to conduct surveys- Recording customer information accurately in the company database- Resolving customer complaints in a professional and efficient manner- Collaborating with team members to improve overall customer satisfaction- Adhering to company policies and procedures at all times

Requirements:- Minimum 3 years of experience in a customer service or call center role- Excellent communication skills, both verbal and written- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize tasks effectively- Proficiency in using computer software and CRM systems- High school diploma or equivalent required- Must be able to work flexible hours, including weekends and evenings

Benefits:- Paid Time Off (PTO)- Joining Bonus- Gym membership

Working Environment:At Owens & Minor, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. Our team is dedicated to providing exceptional customer service while fostering a supportive and collaborative work environment.

Deadline to Apply:June 10, 2024

Equal Opportunity Statement:Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.