Call Center Representative

Job summary
Looking for call center representatives for inbound and outbound customer service and sales projectsHandle inquiries, assist existing customers, and up-sell new productsEntry-level position with competitive compensation and bonus plans
Job seniority: entry level
Responsibilities
• Handle inbound and outbound contacts in a courteous and professional manner• Ensure first call resolution and problem-solving• Accurately document and process customer claims• Lead fact-finding discussions to determine the best options for customers• Utilize knowledge base to answer customer questions• Escalate customer issues to appropriate staff• Attend meetings and training to stay up-to-date• Adhere to all attendance and work schedule requirements
Requirements
• Must be 18 years of age or older• High school diploma or equivalent• Excellent communication and organizational skills• Ability to type swiftly and accurately• Basic knowledge of Microsoft Office Suite and Windows operating system• Highly reliable with good problem-solving skills• Customer service oriented and ability to multitask• Strong team orientation and customer focus• Ability to thrive in a fast-paced environment• Excellent interpersonal skills
Key Skills Needed
• Excellent communication skills• Willingness to learn• Highly reliable• Problem-solving and conflict resolution• Ability to multitask and self-manage
Benefits
• Competitive compensation and bonus plans• Paid time-off, holidays, and training opportunities• Regular raises• Advancement opportunities• Fun and engaging work environment• Casual dress code• Cash and prize contests